RESERVATIONS: Reservations are not considered confirmed until the guest receives a confirmation email from Palm Island Stays, LLC. Reservations made within 60 days of arrival require full payment at the time of booking. All other reservations require a 25% deposit to reserve the property the final payment being due 60 days prior to arrival. If guest(s) would like to use different credit cards to split reservation costs please make Palm Island Stays, LLC aware at the time of booking. If final payment arrangements are not made within 55 days of arrival, guests authorize Palm Island Stays, LLC to process the remaining balance on the original card used at the time of booking. Any advanced deposits are placed in a non interest-bearing escrow account.
CHECK-IN: Check-in begins at 4:00 PM. A check-in packet will be sent via email 10 days prior to arrival with specific property information. This packet will not be emailed if there are any outstanding charges due for the reservation.
CHECK-OUT: Check-out is no later than 10:00AM. Guests must strictly follow the designated check-out time in order for the housekeepers to adequately prepare the property for the next guests; any guest who overstays check-out without approval will be charged a minimum late check-out fee of $50.00. A fee equal to one (1) day rent will be charged to unapproved check-outs past 11:30AM.
CANCELLATION POLICY AND FEES: All cancellations must be done in writing, damage protection plans are none refundable. If cancellations are made sixty (60) days or more prior to arrival the deposit will be refunded. If the cancellation is made within sixty (60) days of arrival there will be no refunds issued. No refunds will be issued for early departures or delayed arrivals. No refunds for reducing the number of nights reserved prior to 60 days of arrival. We strongly suggest that guests protect their vacation by purchasing trip cancellation insurance when securing a reservation.
REFUND POLICY: Palm Island Stays, LLC cannot guarantee against mechanical failure of heating, air conditioning, Hot Tubs, TVs, Satellite Receivers, Internet service or other appliances or utilities. Please report any inoperative equipment immediately. We will make every reasonable effort to have repairs done quickly and efficiently.
STORM POLICY: No refunds will be given for trip cancellations or interruptions that occur due to inclement weather. Late summer and fall is hurricane season having a storm threaten your vacation is a possibility. In the event government officials order a mandatory evacuation of the area, due to natural disasters including but not limited to, hurricanes, floods, or tornadoes, guests must vacate the premises immediately. We encourage that all guests purchase Travel Insurance as there will be no refunds given.
OCCUPANCY: The occupancy limits are outlined on each property listing. Palm Island Stays, LLC has a “No Group” policy, which includes but is not limited to the following: spring break, college, prom, wedding receptions, etc. There is to be no house parties, events, receptions without prior approval from Palm Island Stays, LLC. Guests certify that they are aware of the occupancy and age limits and agree to the property limitations. If at any time during the rental Palm Island Stays, LLC is made aware that any overcrowding or group gathering take place then Palm Island Stays, LLC has the right to terminate the rental agreement and the guest will forfeit the reservation and deposits.
AGE REQUIREMENTS: Palm Island Stays, LLC only rents to responsible adults who are at least 25 years of age. Guests under the age of 25 unaccompanied by a parent or legal guardian will not be permitted. Any reservations made under false pretenses will result in loss of advance payments and possible removal of guest from the rental unit.
PET POLICY: Pets are allowed in select rental units where stated. Pet friendly units are limited to ONE pet only. No exceptions. Dogs on the "Aggressive Breed List are NOT permitted. Cats are NOT permitted. Our No Pet units do not allow pets anywhere on or about the premises. If you choose to bring a pet you will be required to pay a non-refundable pet fee which varies per property. Guests are responsible for cleaning all areas around the property of all pet waste and any pet hair from inside the property and furnishings prior to departure. In the event pets cause damage or additional cleaning or laundering services are needed due to pet hair, Palm Island Stays, LLC will charge guest for additional housekeeping or repair charges. Pets are not allowed on furniture or bedding at any time and should not be left unattended. Accidental Damage Protection Services does not cover any damages or flea infestations caused by pets. These expenses will be the responsibility of the guest(s). IMPORTANT: If Palm Island Stays, LLC discovers a pet in or around a home without permission and no pet fee has been paid, the unauthorized occupancy of pet will result in forfeiture of all monies paid, and/ or a non-declared pet fee of $250.00 per pet, in addition to any repair costs.
PARKING: Each property offers a limited number of guest vehicle parking spaces. Please confirm the number of vehicles allowed at the property before making your reservation. Only passenger vehicles are permitted at rental properties.
NOISE ORDINANCE: There is to be no amplified music between the hours of 10:00PM and 8:00AM. This is a policy of both Palm Island Stays, LLC and the local municipalities.
TRASH PICKUP: Trash day on Palm Island is Monday morning. It is the guest(s) responsibility to roll trash bin to the street when applicable. All trash cans must be removed from the roadside within 24 hours of pickup.
LINENS: Each individual property managed by Palm Island Stays, LLC includes a basic supply of bed and bath linens (sheets on each bed, 1 towel set per person up to the property capacity). Should you require extra linen, you should plan to bring them, or you can launder them during your stay. Beach Towels are not provided.
POSTED RULES: Rental guests will honor any and all property specific rules. It is further agreed that all guests will abide by the NO SMOKING rule in all properties. Guest agrees to pay for any and all expenses (deodorizing, cleaning, and if property cannot be prepared for the next guest(s), the cost to relocate said guest) if evidence of smoking is found.
DAMAGE PROTECTION: Palm Island Stays, LLC has partnered with Accidental Damage Protection Services, LLC (ADPS) to provide protection to travelers in the event that any accidental damage occurs to the property during the duration of the rental. The ADPS is provided in the advertised rental amount for most short term rentals. With ADPS you will not be required to pay for reported accidental damages to the home or personal property of the homeowner contained within the premises up to an aggregate amount of $1,500. In order to take advantage of the program you must disclose damages to Palm Island Stays, LLC prior to your check-out. Any damage exceeding the coverage amount or damages not disclosed prior to check-out will be the responsibility of the guest and charged to the credit card held on file. The ADPS fee will be higher for stays over 30 consecutive days, approved large groups, or corporate retreats.
The coverage of ADPS, as well as the exclusions contained herein, provided to the guest shall extend to all members of guest’s party and guests thereof. Exclusions within the ADPS specifically limit the guest’s coverage and do not release guest from liability or damage due to the following:
Intentional, willful, reckless, or malicious acts of guest or others on the premises
Acts of God
Damage or loss caused by a pet.
Theft from the premises of either the owner's property or property belonging to guest.
Negligence of guest or intentional misuse of furnishings, appliances, equipment or other amenities provided with the home.
Damage caused while under the influence of alcohol or drugs.
Damage to real property resulting from operation of any vehicle by guest;
Damages or deodorizing caused by Smoking. All units are NON SMOKING
Any reservation made under false pretense by an underage guest.
Lost or misplaced keys. Guest is responsible for any lockout or rekeying charges
Losses of use of the covered property- If damages make the property unrentable guests are responsible for any relocation cost of incoming guests.
Any additional charges for excess cleaning
In the case of abuse or malicious damage to the rental property, guest will reimburse Palm Island Stays, LLC, LLC and/or the property owner the amount of all damage including attorney’s fees if warranted.
Please contact Palm Island Stays, LLC, LLC if you do not wish to participate in the Accidental Damage Protection Service. In lieu of the ADPS fee we can charge a credit card or guest can provide a check for $1500, which will be deposited and held until after the guest departure. Guest will be refunded the deposit within 30 days after departure, less any costs of damage.
TRAVEL INSURANCE: If you are interested in purchasing travel insurance please contact www.rentalguardian.com
RIGHT OF ACCESS: Palm Island Stays, LLC has the right to inspect the premises without prior notice any time during Guest stay to enforce the terms of this agreement. If the property is on the MARKET FOR SALE, it may be shown to qualified buyers during the Guest(s) stay. Every effort will be made to schedule the showing at a convenient time. Guest(s) shall allow reasonable viewings of the home between 9 AM and 6 PM present or not.
RENTAL ASSIGNMENT CHANGE: Palm Island Stays, LLC reserves the right to change Rental Assignments without prior notice or liability in the event of a sale of the rental property, or if the unit becomes unavailable. When comparable accommodations are not available, guest will have the option of selecting from available properties or receiving a refund
LISTING AND PRICING: Information regarding individual listings is believed accurate but cannot be guaranteed. We have made every effort to ensure that all the information on our website and third party websites are current and accurate. Rates, furnishings, fees, and taxes are subject to change without notice. Palm Island Stays, LLC has the right to cancel or deny a reservation request.
KEY AND LOCK OUT FEE: Two sets of keys are provided with most rentals, one in a lockbox outside and the other inside the unit. If the property has an electric keypad on the door only one key is provided inside the unit. Palm Island Stays, LLC recommends leaving one key in the secured lockbox at all times and using the key provided inside the unit. In the event that guest(s) lock themselves out of a property and a locksmith is require guest(s) will be charged the locksmith fee. If an agent of Palm Island Stays, LLC has a spare key and is able to unlock the door a service fee of $40 will be charged to the guest credit card on file. If keys are not left in the unit upon check-out a service fee of $15 will be charged to the guest credit card to have new keys made.
LOST AND FOUND: Palm Island Stays, LLC, Housekeepers, Maintenance, nor property owners will be responsible for guests personal property left behind or lost during stay. If we are able to recover an item left behind we are willing to ship it to the registered guest upon request. Shipping charges will be charged to the guest. If there is no additional credit card information provided Palm Island Stays, LLC will charge the credit card on file. Items unclaimed will be held for a maximum of 14 days at which time Palm Island Stays, LLC reserves the right to dispose of or may elect to donate the item(s) to a local charity.
CREDIT CARD AGREEMENT: Guest understands they are providing their credit card information as a guarantee of payment to Palm Island Stays, LLC. Guest agrees to pay all rent and additional charges related to the property and rental. Guest hereby accept all terms of the lease agreement and accept all liability for rent and charges related to property rental, as well as any damages not covered by the Accidental Damage Protection Services. Guests understand that these costs will be charged to the credit card provided at the time of booking. In the absence of another payment arrangement, I authorize Palm Island Stays, LLC, LLC to charge my credit card for payment of these items.
GOOD NEIGHBOR POLICY: Many of our rental properties are located in mix-use neighborhoods that include both short-term guests and full time year-round residents. Please be sure to observe all rules and regulations, which are provided for each property. All guests are required to conform to all rules and regulations of the properties. Violators are subject to immediate termination of this rental agreement and eviction.
TERMINATION: If guest violates any conditions of this agreement, Palm Island Stays, LLC or Agent may terminate this agreement and enter the premises. Upon notice of termination of this agreement, guest shall vacate the premises immediately. In the event Owner and/or Palm Island Stays, LLC have to resort to legal process to enforce rights under this agreement, guest shall be responsible for reasonable attorney fees and costs. Guest agrees this contract is entered into Charlotte County, Florida and consents to the personal jurisdiction of any proper court located therein.
AGENCY DISCLOSURE: Palm Island Stays, LLC serves as the agent and representative of all owners of vacation properties in the rental program, and is acting at all times, in and for the best interests of the owners.
INDEMNIFICATION AND HOLD HARMLESS: Guest(s) agree to indemnify and hold harmless the Owner, Palm Island Stays, LLC, and Property Manager for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guests. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm or death arising from their use of the premises or others whom they invite to use the premises.